Privacy Policy

Bright Sparks Home Energy ("we", "us", "our") is committed to protecting the privacy of people who use our service. This policy explains what personal information we collect, why we collect it, and how we handle it. It is written in plain English because our clients are homeowners, not lawyers.

We are bound by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What information we collect

When you use our intake form or deep-dive form, we may collect:

• Your name and email address
• Your suburb or postcode
• Your home address (Stage 2 form, optional)
• Your current electricity retailer and plan name
• Your National Meter Identifier (NMI) — a regulated identifier assigned to your electricity connection point by your distributor. This is sensitive utility data.
• Details about your energy usage (annual or seasonal consumption estimates)
• Information about existing energy equipment you own (solar panels, batteries, electric vehicles, appliances)
• Any notes or descriptions you choose to provide

We do not collect payment card details through our forms. We do not collect sensitive information beyond what is listed above.

Why we collect it

We collect this information solely to:

• Prepare and deliver the energy review or analysis you have requested
• Contact you with the results of your review
• Follow up if we need clarification to complete your review

We do not use your information for marketing, advertising, or profiling. We do not add you to any mailing list without your explicit consent.

Who we share it with

We do not sell, rent, or share your personal information with third parties for their own purposes.

To deliver our service, your submission passes through third-party infrastructure providers that act as data processors on our behalf. These providers handle your data only as necessary to operate the service and do not use it for their own purposes.

Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date

To exercise any of these rights, email us at [email protected] . We will respond within 30 days.

Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Act, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) .

Contact us

For any privacy questions or requests, contact:
[email protected]

Updates to this policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our service after changes are posted constitutes acceptance of the updated policy.